DSM Airport Launches New “EZ Pickup” Program to Reduce Curb Congestion and Make Travel Easier for Iowans

September 2, 2025

Des Moines International Airport (DSM) has launched a new EZ Pickup program designed to simplify the passenger pickup process, reduce congestion at the front curb, and improve the travel experience during ongoing terminal construction. The program allows drivers to wait for up to two hours, free of charge, in a designated section of the airport’s parking garage while their passengers make their way from the terminal.

“DSM is committed to making travel easier for Iowans, and EZ Pickup is one more way we’re keeping that promise,” said Brian Mulcahy, Chief Executive Officer of Des Moines Airport Authority. “With passenger numbers climbing and construction reducing roadway space into the pickup and drop-off lanes, this system helps relieve pressure on the terminal front curb while providing a smoother, less stressful pickup experience.”

The EZ Pickup process is simple:

  • Drivers follow signage to the EZ Pickup area inside the parking garage.
  • Once waiting at a numbered stall, the driver texts their stall number to the arriving passenger.
  • The passenger exits the terminal, follows signage to the EZ Pickup area, and meets the driver at their designated spot.

Drivers may remain in their vehicles for up to two hours, free of charge. The program is a key component of DSM’s #FlyingProgress initiative and will remain in place through the construction and opening of the airport’s new terminal.

“With the temporary limitations on space during construction, curbside pickups are no longer a sustainable option,” Mulcahy said. “EZ Pickup is designed to shift the pickup process to a safer and more convenient location.”

To help enforce this change and ensure safety, curbside pickup will be strictly limited to active pickups only, meaning the passenger must be present and ready with their luggage. Vehicles waiting or left unattended at the curb will be subject to citations. For those wishing to wait offsite, DSM’s Cell Phone Lot remains available for up to 20 minutes of free waiting.

A step-by-step instructional video and fully detailed webpage have been created to help drivers and passengers adapt to the new system. Full details are available at http://www.flydsm.com/EZ-Pickup.